Contact
Talk to us
We're a small team, so email is the fastest way to reach a human. We aim to reply within 2 business days.
| What you need | Where to write | How we route it |
|---|---|---|
| General & support | hello@magasaka.com | Accounts, applications, contracts, how the platform works |
| Billing & refunds | hello@magasaka.com | Invoices, plan changes, refund requests — see Refunds & Cancellation |
| Privacy & your data rights | hello@magasaka.com | Access, correction, export, erasure, complaints — see our Privacy Policy |
| Trust & safety / abuse | hello@magasaka.com | Fraud, harassment, fake jobs, payment circumvention, prohibited work |
| Security reports | hello@magasaka.com | Vulnerability reports — we acknowledge and triage responsibly |
| Disputes | In-platform dispute flow | Neutral three-stage process with an independent appeal — see Terms of Service §11 |
Business details
- Operating entity: Magasaka LLC, a Delaware (USA) limited liability company.
- Registered office / service address: published here when the company completes formation — we will not publish an address that isn't real.
- Domain: magasaka.com
What's coming at launch
- An in-platform support inbox (your account → Help) so your request carries your account, contract and payment context automatically.
- A published security contact and disclosure policy.
- Additional language support for Philippine-based talent.
No phone line yet — on purpose
We would rather publish a channel we can actually staff than a number nobody answers. If we open a support line, it appears on this page first.
Before you write
Include your account email and, where relevant, the contract or invoice reference. It usually saves a full round-trip. For urgent payment or access issues, put URGENT in the subject line.