Legal

Refunds & Cancellation

Pre-launch version · Last updated 1 October 2026 · Effective at launch

Plain rules for cancelling a plan, cancelling a contract, and requesting a refund. If anything here is unclear, email us and we'll explain it.

The short version: cancel a subscription any time — it stops at the end of the period you already paid for. Contracts are funded before work starts; if a contract ends early, funds that haven't been released are returned according to the contract's release rules, and anything contested goes through the neutral dispute process. We are not a bank, a custodian or a funds-holding service, and our policy never removes a right the law gives you.

1. Cancelling a client subscription

You can cancel Pro or Scale at any time from your account settings, or by emailing hello@magasaka.com.
Cancellation takes effect at the end of the billing period you have already paid for. Your plan stays active until then, and you are not charged again.
We do not refund a partial month for a period already used, unless there was a billing error on our side or the law requires it. Billing errors are corrected in full.
Open ($0/month) needs no cancellation.

2. Cancelling a contract

Before work starts: if a funded contract is cancelled before the talent begins, the funds held on-platform are returned to the client. Payment-provider costs already incurred (for example card processing or currency conversion) may be deducted, and any such amount is shown before you confirm the cancellation.
After work starts: the contract's release rules apply. Talent is paid for work delivered and accepted (or for time properly recorded on hourly contracts); the remainder returns to the client. If the parties disagree about what was delivered, it goes to the neutral dispute process.
Ending for cause: where a contract is ended because of a material breach, the parties' rights under the contract and these terms are preserved — ending a contract does not cancel work already earned.

3. Requesting a refund

Email hello@magasaka.com from your account email, with the contract or invoice reference and what went wrong.
We acknowledge refund requests within 2 business days and tell you which path applies: a straight refund, a contract-level adjustment, or the dispute process (which has an independent appeal).
Once a refund is approved and issued, card refunds usually appear within 5–10 business days, depending on your bank and card network.

4. What is not refundable

Subscription periods already used (except for billing errors or where the law requires it).
Amounts already released to talent for work delivered and accepted.
Third-party costs already incurred by a payment provider (processing, payout or currency-conversion costs) — these are itemised and shown before they apply.

5. Chargebacks and payment disputes

If a client asks their bank or card issuer to reverse a payment instead of using the platform's refund or dispute process, we submit the contract, delivery and communication records as evidence. Funds connected to that payment may be held while the bank decides. We do not penalise a client for disputing a charge in good faith through the proper process; abusive or fraudulent chargebacks can lead to account suspension.

6. Your statutory rights

Nothing in this policy removes or limits any right you have under the laws that apply to you — including the Philippine Consumer Act and its implementing rules, and consumer-protection rights where you live. Where a statutory right gives you more than this policy does, the statutory right applies.

7. Contact

Refund and cancellation questions: hello@magasaka.com · or see Contact.

Read together with our Terms of Service (§5 Fees and payments, §7 On-platform payments and protection) and Pricing. The final version of this policy is published and versioned at launch.